Stephanie Bradley review for Dignity Health Weight Loss Center - Dignity Health Mercy Gilbert Medical Center - Gilbert

I could not be more disappointed with Dignity Health Weight loss. My husband and I decided to begin the journey together in October 2023. We went to all appointments, completed all required pre-surgery tests and outpatient procedures, paying all OOP, copays etc. This was quite a bit of $ and we still are receiving bills from Dignity and various other departments within the hospital requesting payment in addition to what we already paid. A month before our surgeries we were told that an outrageous amount would be due the day of. This isn’t necessarily their fault, new year, new insurance but the manner in which it was handled was extremely discouraging. There was no payment or finance options. We were given the run-around for weeks, waiting on calls back from the office but kept receiving the calls about our upcoming appointments. No one in that office seemed to care about us as patients once an issue arose. We didn’t have a large amount of money readily available, so our journey was basically abandoned and not at all by our choice. Dr. Leavitt seemed caring and compassionate at our initial visits with him but unfortunately that was not the case within his office. So now we are out of $ for what was paid on the pre-surgery procedures and receiving bills for more money owed. Basically it was all for nothing. Something that could have changed our lives and improved our health and management of other health issues all came down to not having all the money that Dignity wanted at the time they wanted it.