N review for Lily Aesthetics & Wellness

I came here for a Hydrafacial and booked Lily Signature Hydrafacial and dermaplaning add-on. The space is beautiful and I was greeted by front desk. He offered me a drink and I chose Bubly sparkling water. The facial it self was good. I liked that Rose asked if I wanted manual extraction. I feel like not many do manual extraction anymore especially with a Hydrafacial. At the end I asked about the dermaplaning facial and what's all included in that. Then told her I initially booked that and canceled and decided to book it as an add-on instead. She said the Luxe Hydrafacial includes dermaplaning and she could get front desk to update that for me. I assumed she had my best interest in mind and the change would be cheaper. I paid and left feeling happy about the service and staff. However I checked the receipt after I got home and Luxe Hydrafacial is actually more expensive than Signature Hydrafacial + dermaplaning add-on. Luxe is $275 and Signature + dermaplanning add-on is $245 (Signature Hydrafacial $195 and dermaplaning add-on $50). Austin contacted me and explained that I received booster and LED therapy, which is $50 each, and that's why Luxe is the better value. I did receive the extra services but I wasn't asked if I wanted those added on for an additional charge. I said I was okay with paying for what I received but Austin wanted to make sure I was happy and offered to credit the difference on my account to use next, refund the difference or even get a free facial for next time. I chose a refund for the difference. In the end I paid what I was expecting and my skin looks great, so overall I'm happy.