Tori McFarlin review for B Whole Aesthetics and Wellness

STAY FAR AWAY. My husband has had decent service for the first few months here with Bianca. It quickly started to go downhill, but the prices were reasonable, so he chose to stick it out. Well, she raised her prices quite a bit recently, and the customer service and customer care fell all the way through the floor. I can’t tell you how many weeks my husband has had to miss injections due to clerical errors or blatant errors on her end. This last order of TRT was the last straw. He proactively reached out just to make sure that everything was set for the upcoming shipment. Instead of manually going in and checking, I guess Bianca just relied on her broken system and assured us that everything would arrive on time. Well on time came and went and so did an additional three days. I finally had to call FedEx myself to learn that she had entered the wrong address on the shipment. Mind you, our address has not changed in more than a year that he has been under her care. So we had to drive an hour to pick up the medication that we paid to have conveniently delivered on time on repeat. Bianca couldn’t be bothered and puts the blame off on the pharmacist and FedEx. All in all a very unsatisfactory experience and will be looking for a new provider asap.