Brian McNeil review for Emory Aesthetic Center

If you value your time, energy, and overall mental health, I suggest you seek the services of a plastic surgeon anywhere but here. My wife went in for a consult exam with Dr Cuzzone on November 6th, 2023 for the removal of her breast implants. Dr Cuzzone did his exam and stated that they would be able to set up a surgery date and possibly get insurance to cover all of some of the procedure due to the state of one of the implants. He told my wife that he'd have everything submitted to insurance that day (it was a Monday), but exactly 4 weeks later when she called our insurance company to see if they had made a decision, they told her that absolutely nothing had been submitted. At the 6 week mark, the paperwork was finally submitted but was immediately denied by the insurance company. At that point my wife was told that Dr Cuzzone could do a peer-to-peer with the insurance company and that everything would work out. She waited until December 18th and called the insurance company back. They once again told her that nothing had been submitted on her behalf. She contacted Dr Cuzzone's office back and was told that they'd have to file an appeal. At that point my wife and I decided to go to a completely different doctor and pay for the surgery out-of-pocket (to the tune of 11k). We felt that no surgeon, no matter how good he or she may be, is of any value if their staff can't ever get you to the operating table. But what's troublesome for me is that they had absolutely no issue with getting my wife in for that consultation exam and billing our insurance (and us) for it. So did you ever have any intention of performing the surgery? Or are consults the bread and butter of your practice? In criminal law, there is an unethical practice amongst some attorneys where once hired by the accused or his/her family, the lawyer goes to that court and represents the accused for a bond. Once the bond hearing is done, they "ghost" the defendant and his/her family and leave him/her high and dry. When the family and/or defendant calls the lawyer regarding the next step of the case, they're informed by the lawyer that "I only represented you for the bond hearing"; I'll need more money for the arraignment/motions/plea/trial, etc. In other words, they don't stick it out until the end of the case and represent their client. Is that what's happening at this office? Consult after consult with no surgeries performed??